Privacy Policy

1. Who We Are

North Technik is a mobile heavy equipment and vehicle repair business based in Toronto, Ontario, serving the GTA and surrounding municipalities. We provide 24/7, 365-day service to individuals and businesses needing on-site vehicle and equipment repair services.

2. What Personal Information We Collect

We may collect the following types of information:

a. Identifying Information

• Full name
• Business name (if applicable)
• Address (home, business, or job site)
• Email address
• Phone number

b. Vehicle/Equipment Details

• Make, model, year
• VIN or serial number
• Service history
• Photos (for diagnostics or estimates)

c. Payment Information

• Payment method (we do not store credit card numbers)
• Billing address
• Transaction history

d. Website Data (if applicable)

• IP address
• Browser type and settings
• Cookies and analytics data (see Section 9)

3. How We Use Your Information

We use your information for the following purposes:

• To schedule and provide repair services
• To send estimates, invoices, or receipts
• To process payments
• To follow up on service requests or maintenance reminders
• To respond to inquiries and provide customer support
• To meet legal and regulatory obligations
• To improve our website, services, and customer experience

4. Consent

We collect, use, or share your information only with your knowledge and consent, except where otherwise permitted or required by law.

Consent may be given:

• Explicitly (e.g., filling out a service request or signing a form)
• Implicitly (e.g., providing your contact details for a quote or call-back)

You may withdraw consent at any time, subject to legal or contractual obligations.

5. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information only in these cases:

• With third-party service providers (e.g., payment processors, part suppliers) under confidentiality agreements
• If required by law, regulation, or legal process
• If necessary to protect the safety, property, or legal rights of North Technik, our clients, or others
• In the event of a business transfer, merger, or sale (you'll be notified)

6. How We Store and Protect Your Information

We store your information securely using physical, electronic, and organizational safeguards including:

• Password-protected systems
• Encrypted payment processing
• Secure mobile data access for field techs
• Restricted access to client information

While we take every reasonable step to protect your data, no system is 100% secure. If we ever experience a data breach, we will notify affected parties and the appropriate privacy authorities as required by law.

7. How Long We Keep Your Data

We keep your personal information only as long as necessary to:

• Provide services
• Maintain service and repair history
• Meet legal, accounting, or warranty obligations

Once no longer required, your information is securely deleted or anonymized.

8. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw your consent (except where required by law)
• File a complaint with the Office of the Privacy Commissioner of Canada

To make a request, contact us at the info below.

9. Cookies and Website Data

If you use our website, we may use cookies or similar tools to:

• Analyze traffic and user behavior
• Improve performance and content
• Customize your experience

You can control cookie settings in your browser or device. Disabling cookies may affect functionality.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment portals, social media). We are not responsible for their privacy practices or content. Review their policies before sharing personal data.

11. Contact Us

Have a privacy question, concern, or request? Reach out any time—literally.

• 24/7 Phone: +1 (416) 269-0000
• Email: service@northtechnik.com
• Website: www.northtechnik.com
• Location: North Technik Inc, Toronto, ON

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business, the law, or technology. When we do, we'll update the "Last Updated" date and notify clients if the changes are significant.